How to change the T-mobile number?

This blog post explains all the steps for changing the T-mobile number.  It will guide you to all the ways and steps by which you can get your number changes with T-Mobile which are very easy. You will also get clarity about if you will be charged for the change of number service.

How to change the T-Mobile number?

There are two ways to change your T-mobile number.

  • Dial the number 611 or 1-877-746-0909 from your device and follow the instructions.
  • Visit the nearest T-mobile store and request to change your existing phone number.

But you cannot change your number online by using your T-mobile account.

Some important points to keep in mind while changing the number

Before changing your T-mobile number, you should know some important policies of T-mobile.

  • You can change your number only once a year without any charges.
  • You will be charged $15 for any additional number changes.
  • Usually, it takes a minimum of four hours to change your number.
  • All voicemail messages will be deleted after changing the number.
  • It may take three days to display the caller information for the landline carrier callerID systems.
  • For a new number, it may take three working days to access the official website of T-mobile from your device, after changing the number.
  • Previous call records will not be available on the T-mobile website.
  • You will have to provide your details as well as details of your account with T-mobile.
  • To reuse the number, T-mobile holds that number for a minimum of 45 days.

Are there any charges to change the number?

According to T-mobile policies, it’s free of cost to change your number per year per line. But for any additional change, you will be charged $ 15 per line. You don’t have to pay this amount upfront, but this amount will be added to the next month’s bill. For prepaid subscribers, there are no charges for changing the number.

How much time does it take to activate the new number?

Even though you can personally visit the T-mobile store or you can apply from your phone to change the number; it is not an instant process. Sometimes this process is completed within a few minutes, but generally, it takes four hours.

Can I select a new number of my choice?

The network service provider provides you with a new number from the next set of their database. But if you want to change the assigned phone number then you can opt for an option to choose the number from other choices from the same set. You can also request them for a specific number.

Can I get a special phone number?

You can find VIP number providers online. They will provide the list from which you can select a special number of your choice. But these services are chargeable.

Call recording and text messages

If you change your number then call recordings of the old number will not be available on the T-mobile website.You will not get copies of your text messages from T mobile because T-Mobile does not store the body of text messages. 

If you contact your T-Mobile customer care service, they will first ask you about your account information and after authentication, you may be eligible to get details of your text messages. 

You will get details of your text messages for the previous year.  It will contain only the phone numbers, dates, and times related to the text messages. But not the body of text messages. 

How to get text message timestamps from T-Mobile? 

You can retrieve a one-year’s record by using your T-Mobile account page. 

You can also contact the customer care service and ask them to share transcripts with you. You may need to provide detailed account information for authentication. They will share text message transcripts with you. 

You can also use the My T-Mobile app to get the details of text messages. The following steps are used to retrieve the details of text messages. 

  • Log in to your T-Mobile account and select the “uses” option. 
  • The type of uses will be displayed, click text messages to view the record. 
  • Scroll down and tap “Download text message transcript”. You can also download the record. 
  • You will get a pdf file, You can save this file as well as you can take a printout log in. 

You can also use a third-party service to retrieve your text messages. But T-Mobile does not give any guarantee for third-party services. 

Does changing phone number affect voicemail?

Yes, one of the important drawbacks of changing the phone number is, all voicemail messages will be deleted. Once the new number gets activated, you need to record a new greeting. So you must listen to the new voicemail messages before transferring the number. A new voicemail box is set up when a new phone number gets activated. It is required to set up a new PIN.

How to set up T-mobile voicemail?

Set up your voicemail using a dial pad

  • Press and hold the 1 key or dial 123 on your device dial pad to call and connect to your voicemail.
  • you will be asked for your password while setting it up. By default, it is the last four digits of your mobile number.
  • After using the default password, create a new password.
    • Your password can be any 4-to-7-digit code.
    • Select a password that you can remember easily, but is difficult for others to guess.
  • When prompted, record your greeting and name. Your voicemail is now ready to use.

How to set or change Your Voicemail Greeting

  • Press and hold the 1 key or dial 123 on your device dial pad to call and connect to your voicemail.
  • To go to mailbox settings press “*”
  • Now go to the greetings menu by pressing “3”.
  • Now to record a new greeting press “2”
  • After recording press “#” to finish it.If you want to rerecord press “2”.
  • Once you are happy with your greeting, press “1” to set the greeting.

 How to check voicemails by using a T-Mobile voicemail number?

  • On your T-Mobile just go to the phone app, Press and hold the 1 key, or dial 123 on your device dial pad to call and connect to your voicemail. You should be taken to your voice mailbox.
  • You can also dial 1-805-637-7249., if the above option doesn’t work. Once you call on that number, you just need to enter your phone number to access your voicemails and voicemail settings.
  • After greetings, you will be asked to enter the password of your voice mail account.

Can I get my old number again?

The old number will be held by T-Mobile for 45-90 days before it is made available for reuse.

So if you are planning to change your number you need to keep in mind that after 45 days of holding the number T-Mobile will redistribute it and that number will be given to any other user.

Below are other T-Mobile articles you may be interested in:

Does T-Mobile keep records of text messages?

How bad is T-Mobile?

Can att phone work on T-mobile?


This blog post will help you with the ways by which you can change your T-Mobile number. As mentioned in the blog changing the number is a very easy process, it will be done by your service provider, you just need to make sure to backup all the data associated with your old number.

Frequently asked questions(FAQs): How to change T-mobile number?

Does it cost to change the number with T-Mobile?

You can get your T-Mobile number changed for free once a year. If you are not a prepaid customer, $15 will be charged for any other changes, which will be added to your current bill.

How do I change my T-Mobile phone number?

You can change your T-Mobile number by calling their customer care service on 611/ 18777460909 or visiting their store.

How often can you change your number?

T-Mobile allows number change once a year.

Is it a good idea to change your T-Mobile number?

The user might want to change the number when he changes the job or locality. Some users might want to change it if they are receiving spam calls or from unwanted people. When you change the number, you will have to update your email ID, social media handles, banks to which your old number was linked, and any other subscription services linked to your old account.

Will I be able to retrieve my Voicemails if I change my number with T-Mobile?

No, you will not be able to retrieve your voicemails. Before changing your number make sure to save all your important voicemails as the voicemail of your old phone number gets deleted. You can easily set up your voicemail box by visiting the official T-Mobile page once your new number is activated.


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