What Are Some Examples To Record In Your Universal Credit Journal?

If you are looking for some examples of activities to record in your Universal Credit journal, you will find guidance from the following blog post. In addition to this, we will also discuss how to use your Universal Credit account to upload files and make changes to what you have uploaded or recorded.

What Are Some Examples To Record In Your Universal Credit Journal?

There are many examples of entries that you can record in your Universal Credit journal. These entries will primarily help you keep track of the following:

  • The tasks that you are required to perform or your “to-do” list
  • Your job search history
  • The communication you maintain with your work coach
  • Any change if circumstances that affect your claim

The tasks that you need to perform will be assigned by your work coach. This is your “to-do” list. Some examples of these tasks that you will find in your Universal Credit journal include the following:

  • An update on your claimant commitment
  • Attending a work search review meeting
  • Details regarding an upcoming meeting

Your job search history will not only mention the jobs that you have applied to but also some details of your work-related activity. Some examples of the mentions of such activities in your Universal Credit journal include the following:

  • Writing or updating a CV
  • Completing a job application form
  • Interview dates and details

In addition to this, any communication that you have with your work coach will also be included in your Universal Credit journal. This can include simple conversations and updates regarding your claimant commitment, important information being shared by your work coach or your mentioning of a change of circumstances such as these:

  • Getting or losing a job
  • Increase or decrease in your working hours
  • Moving in or out of a house

How Do You Upload Documents To A Universal Credit Journal?

If you need to upload documents to a Universal Credit journal, you should follow the below-listed steps:

  • Login to your Universal Credit online account.
  • Look for the option to click on a tab and upload a file. 
  • If you want to make a change, you can also delete the uploaded file and upload another document.
  • Once you are sure that you have uploaded all the necessary documents, you can click on “Done” and your documents will be submitted to your work coach.

You can upload five files to the portal at the same time. 

However, if you are trying to upload a CV, you will need to follow these steps:

  • use the CV builder in Universal Jobmatch
  • upload your CV in MS Word or PDF format
  • copy and paste your CV from a device

How Do You Access Your Universal Credit Journal?

You can access your Universal Credit journal by logging into your Universal Credit account. For this, you will need to use the user ID and password that your work coach assigned to you during your first appointment. 

In addition to this, you will also need your 16-digit reference number called your Personal Security Number (PSN). This will help you in case you have difficulty accessing your online journal or Universal Credit online account. 

To keep your data private, you will also be asked a security question on your first login. It is advisable to keep the answer to this question confidential so that only you can access your Universal Credit online account and journal.

Once your online account is created, you must keep these details safe as you will need them to receive and send updates regarding your Universal Credit claim. The DWP will ask you at this time whether you prefer to receive updates via text message, email or phone call.


The above discussion brings us to the conclusion that there are many examples of activities that you will be required to add to your Universal Credit journal. However, if you are still unsure, you can seek the advice of your work coach.


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