T-Mobile’s FamilyWhere app (A 3 point guide)

This blog post gives you information about “T-Mobile’s FamilyWhere app”. The article explains the procedure to sign up for this service and steps to add family members, to be able to track.

T-Mobile’s FamilyWhere app

The T-Mobile’s familywhere apps help you to keep a watch on your family members, especially kids. T-Mobile offers a free app called the FamilyWhere app to help you track the location of your family members. You can add up to 10 members of your family and keep track of their location. This app helps parents to keep a watch on their kids and monitor their visited places. Parents can be assured about their kid’s safety by subscribing to this service. This app sends the location of the family members to the primary account holder’s mobile via text messages. The location is approximate, depending on the nearest cell tower as the app works on T-Mobile’s 4G network.

  • The app can be used on Android devices, other devices can follow My T-Mobile​ > My Account > Profile > Family Controls > FamilyWhere.
  •  The app helps you have parental control over your family members as the app notifies you if the family member visits a new place.
  • You get automatic scheduled location alerts via text or email.
  • After a month of free service, you need to pay $10 a month with your bill.
  • All the devices will receive notifications when they are added to this family device service, they will also receive regular notifications as a reminder of being part of the service.
  • Except for The Timex FamilyConnect smartwatch, other smartwatches are not compatible with the Family Where app.

Advantages of T-Mobile’s family where app:

  • Real-time information is shared.
  • No extra software or GPS required
  • You get text messages with the location information.
  • The app makes it easier to ensure the safety of their kind.
  • You can add frequent check-ups.
  • The setting up of the app is very simple.
  • The app is very user-friendly.
  • You can easily track all the family members by using the app.
  • If you do not have access to your phone which has the app installed, you can check the status on T-mobile.com on your desktop.
  • Even if the kids try to delete the app, the primary user will get a notification about the app being deleted.
  • This is an app also comes in handy in finding out lost or stolen devices. The device can be traced as long as it’s on.
  • The history is available for 7 days to be accessed.


  • All the family members should be using the T-Mobile network for the app to work.
  • The location provided depends on the nearest cell tower, so can be inaccurate sometimes.
  • You should have an android device to use this app, you can still use the service by using the official website.
  • For the device to be detected, it should be always on.

How to sign up for sign up T-Mobile familyWhere app:

  • To activate this service, you need an active T-Mobile account. The suspended devices can’t be tracked by using the app.
  • You need to assign a Primary account holder, who can activate FamilyWhere and track the location of the devices.
  • How to sign up on your mobile device
  • While doing the setup make sure you turn off the VPN app.
  • Launch the FamilyWhere app click on Get Started.
  • Create an account by using a valid email address.
  • Now select the members you want to track the location of, by tapping on the checkboxes.

How to sign up on My T-Mobile

  • Launch My T-Mobile app, and sign in to your account.
  • Go to My account
  • Go to Profile
  • Go to family Controls and select FamilyWhere.
  • Tap on “Get Started”.
  • Fill in the Basic information when asked.
  • You will get Terms of Services, read and agree to continue.
  • Choose the devices you want to locate.
  • Tap on Done.

How to add a Family Member:

On Android:

  • Open FamilyWhere app
  • Go to the app menu, by going on the top left corner and tapping on the hamburger button.
  • Tap on My settings > My Family
  • Tap the Add Family Member button.
  • Permit FamilyWhere app access to contacts.
  • Select the phone numbers of family members to be tracked.
  • Enter name and tap on OK.

On My T-Mobile

  • Go to My T-Mobile and log into your account.
  • Tap on your name button.
  • Go to Profile > Family Controls > FamilyWhere > Settings.
  • Tap on the Add Family Member button.
  • Choose the phone numbers of the Family member.
  • Now you can enter the name and upload a photo and click on add.

How to locate a family member

  •  Launch My T-Mobile and log in
  • Tap My account
  • Tap on Profile
  • Tap on Family Controls.
  • Go to FamilyWhere
  • Select the name and mobile number you want to locate.

Below are other T-Mobile articles you may be interested in:

How to access voicemail on T-mobile?

How to activate a new SIM card for T-Mobile?

T mobile vs. AT&T


This blog will help you with understanding how the FamilyWhere app can help you track your family members by receiving regular messages and emails. The FamilyWhere helps the parents ensure the safety of their kids by tracking their location and also getting alerts in case the kids visit a new location.

The article helps you with all the steps you need to follow to sign up for FamilyWhere services and use the service to add and track the family members.

Frequently Asked Questions(FAQs) :

What is the T-Mobile family app?

The FamilyWhere app helps to track your family members, especially kids, to see their real-time location. The location history of the last 7 days can be accessed.

What does T-Mobile FamilyMode do?

T-Mobile FamilyMode app lets you filter out unwanted apps, monitor the app, track internet usage, and set daily screen time limits.

Does T-Mobile support family setup?

Yes, T-Mobile supports family setup, it offers texts, unlimited talk, voicemails for some extra amount. The app also helps the guardian track the family members.

Can the primary account holder see text messages?

The primary account holder cannot see the content of the messages but they can see the number of the incoming, outgoing messages and their times.

Does T-Mobile have FamilyWhere?

Yes, T-Mobile customers have FamilyWhere Service and Android users can also download it from the android market.

How do I add a family member to familyWhere T-Mobile?

  • Go to My T-Mobile and log into your account.
  • Tap on your name button.
  • Go to Profile > Family Controls > FamilyWhere > Settings.
  • Tap on the Add Family Member button.
  • Choose the phone numbers of the Family member.
  • Now you can enter the name and upload a photo and click on add.


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