Platform mortgages PPI (A guide)

In this brief guide, we will briefly discuss the platform mortgages PPI

Platform mortgages PPI

Platform mortgages is now owned by the co-operative bank. This means that any complaints you may have about the platform mortgages PPI should first be directed to the CO-operative bank.

You should know that the deadline for making a PPI complaint has now passed.

The PPI Complaints deadline was  29 August 2019. This means you will no longer be able to check if you have had a Platform mortgages PPI or make a complaint.

If you have already made your PPI complaint before this deadline about platform mortgages then the co-operative bank gives the below timelines on their website.

“PPI Enquires

All enquires into whether or not a customer has held PPI with the bank will be responded to within 30 days.

PPI Complaints

All complaints into the possible mis-selling of PPI products will be responded to within 8 weeks as per our standard complaints process.”

Complaining to the financial ombudsman

If your complaints about the platform mortgages PPI is now over and you are still not satisfied with how the co-operative bank handled your case then you can take your case to the financial ombudsman.

You can contact them on the details below:

The Financial Ombudsman Service

Exchange Tower


E14 9SR

Telephone: 0800 0 234 567 or 0300 123 9 123


In this brief guide, we discussed the platform mortgages PPI.

If you need financial advice and you live in the UK then you could contact the Money Advice service over the phone or via chat for impartial advice.

You can also contact the debt charity “Step Change” if you are in debt and need help.