Newcastle for intermediaries (A review)

In this brief guide are going to discuss Newcastle for intermediaries. If you are a broker looking to make an application or a borrower looking to gauge how this lender works then this guide is for you.

Newcastle for intermediaries

Newcastle for intermediaries is the intermediary arm of the Newcastle building society. Newcastle for intermediaries supports the intermediary market by providing competitive products, coupled with excellent customer service. 

You can view some of the main reasons why mortgage brokers use Newcastle for intermediaries here.

You can view a full range of mortgage products which they offer here.

You can view their lending criteria here.

Who do they support?

Newcastle for intermediaries can support borrowers who are:

require a 95% mortgage

Buy to Let mortgage

A Help to Buy mortgage

Fees assisted products

A new build mortgage or borrowers who are self-employed and may typically face difficulty obtaining a mortgage.

Their key features

Some of the key features of placing business through Newcastle for intermediaries include:

More than 4 Business Development Managers who cover the whole of the UK

An experienced support team who are available on the phones and via the webchat

Case tracking alerts received via email

Quick customer service from the support time with phones answered usually under 30 seconds.

Online application system with the ability to upload documents

One case owner who manages the application from receipt to offer

Flexible underwriting – willing to consider complex cases on an individual basis 

Registering for Newcastle for intermediaries

To be able to place any business with Newcastle for intermediaries you will have to first register with them.

The registration process can be done in 5 straightforward steps.

To be able to register, you will need to be a member of one of the below organisations which have an existing relationship with Newcastle for intermediaries.

New firms may have been added to this list so you can check to see if the network you are under has an established relationship with Newcastle for intermediaries.

The 5 easy steps to register include:

You will need to read and accept their terms of business.

You will need to provide your personal details as well as the details of your firm and its FCA number

You will then need to confirm your address details as well as which mortgage club or mortgage network you are with.

You must then set up a username, password and security question so you can access the portal.

Finally, you will get confirmation that your application is complete.

The mortgage clubs and networks which work with Newcastle Intermediaries are:

Mortgage Advice Bureau

Positive Solutions

SimplyBiz Mortgages



Brilliant Solutions

Quilter PLC

Paradigm Mortgage Services

Legal and General


Personal Touch Financial Services




The Mortgage

Making an Online Application

Once you have registered you will now be able to make inline applications, upload documents with your applications, receive automatic tracking notifications via email, be able to speak to support staff via the web portal and be able to manage DIPS and track your mortgage applications.

The main products the Newcastle for intermediaries offer include:

Buy to let mortgages

Self-employed mortgages

Help to buy mortgages 

New build mortgages

Buy to Let

  • No maximum age
  • Available in England and Wales
  • 5 year fixed products stressed at 145% at 4%
  • Up to 10% in overpayments without a penalty

Find out more about their buy to Let proposition or view their Buy to Let product offering

Self Employed

  • Range of dedicated self-employed products
  • Can consider 1 year’s accounts for the newly self-employed (less than 2 years)
  • Ltd. Company directors with a minimum 25% shareholding can use salary and dividends plus we can consider salary and share of net profit for established businesses
  • Up to 10% in overpayments without a penalty

Find out more about their proposition or view their self-employed product range

Help to Buy

  • Available for purchases and remortgages
  • 20% equity loan in England and 40% in London
  • £500 cashback on purchases or free legal on our remortgage product
  • Dedicated phone line – 0345 602 2338 (option 3)
  • Free standard valuation
  • Up to 10% in overpayments without a penalty

Find out more about their Help to Buy proposition or view their available products

New Builds

  • Priority processing
  • Dedicated case ownership
  • Max LTV:
    • Houses – 90%
    • Flats – 85%

Your Newcastle for intermediaries Local Business Development Managers 

Below you will find a list of Newcastle for intermediary business development managers who may be able to support you if you are looking to place business or need any assistance.

“Judi Hancock – South East & Outer London

Judi joined Newcastle Intermediaries in 2017 from Lloyds Banking Group where she worked for 10 years, with the last four years spent with BM Solutions. Prior to this Judi gained her experience as a Business Development Manager at NatWest, spending 10 years in the position. She entered the housing and mortgage market as an estate agent, before becoming a broker, providing her with a wealth of experience in the industry and market as a whole.

Contact details:

07484 543 777 / 0345 602 2338

Postcodes covered:


Stephen Breen – North West & M62 Corridor

Stephen joined Newcastle Intermediaries in 2019 from Stafford Railway. He has nearly 30 years of Mortgage experience with 20 years at Bradford & Bingley and 8 years at Furness Building Society. He has been a Mortgage Adviser, Mortgage Sales Support Unit Manager, Mortgage Adviser Manager and Business Development Manager. As a Development Manager, Stephen has also been involved in Key Account and onboarding sides of the role.

In his spare time, Stephen plays Solo Trombone in The Eagley Brass Band and enjoys woodland walks with his family and Jack Russell, Woody.

Contact details:

07483 357 559 / 0345 602 2338

Postcodes covered:

LA, PR, BD, BB, L, WN, BL, OL, HX, HS, M, WA, CH, CW, SK, S, DN, HU

Rebecca Roberts – London & Inner M2

Rebecca joined Newcastle Intermediaries in 2019 from Metro Bank where she worked as a Business Development Manager for three years. Prior to this Rebecca entered the industry as a mortgage broker, providing her with valuable experience in the industry and market as a whole.

During her spare time, she enjoys holidaying abroad and socialising with friends and family.

Contact details:

07483 357 556 / 0345 602 2338

Postcodes covered:

HP, SL, AL, WD, HA, UB, TW, KT, CR, SM, EN, IG, RM, E, EC, W, N, NW, SE, SW, WC

Kam Gill – Midlands

Kam Gill joined Newcastle Intermediaries in 2019 to support our Partners in the Midlands. Kam joins Newcastle Intermediaries with 8 years’ experience in the financial services industry, having previously worked for Metro Bank as a Business Development Manager and held various roles across RBS and Barclays.

Outside of the office he enjoys sport, music and going away on holiday.

Contact details:

07483 368 827 / 0345 602 2338

Postcodes covered:


Jamie Cullen – South West & Home Counties

Jamie joined Newcastle Intermediaries in 2019, having spent the last 16 years in banking, with almost 10 years in the Intermediary Mortgages Sector. Jamie is excited about joining us and supporting brokers across the South West and Home Counties.

Jamie’s also a keen rugby fan and enjoys walking his dog Molly with his family.

Contact details:

07483 368 825 / 0345 602 2338

Postcodes covered:


Mark Wilkinson – North East & Scotland

Mark joined Newcastle Intermediaries in 2019 to look after brokers and their clients in the North East and Scotland. Mark brings over 13 years’ experience in the financial services industry having previously worked in branch as well as the intermediary and specialist lending markets, with Newcastle Building Society, Pepper Money and Virgin Money.

During his spare time, Mark likes to stay active and spend time with his two young daughters.

Contact details:

07483 368 814 / 0345 602 2338

Postcodes covered:

SR, TS, DD, G, FK, KY, KA, ML, EH, DG, TD, CA, NE, DL, DH, HG, YO, LS, WF”

You can view an updated list of the Business development managers for Newcastle for intermediaries here.

Contacting the support team

You can contact your local business development manager if you need help but your first point of contact should be the support teams which are available over the phone or via the webchat.

You can call the Intermediary Support team on 0345 602 2338. The lines are open 8am – 6pm Monday to Friday with live chat available 9am – 5 pm.

Or email them at

If you need financial advice and you live in the UK then you could contact the Money Advice service over the phone or via chat for impartial advice.

You can also contact the debt charity “Step Change” if you are in debt and need help.