How to use T-moile Gogo Wi-Fi?
By
HuutiMoney
This blog post tells you how you can use T-MobileGogo WiFi. It gives you all the setup to be done before you can enable this service and also guides you with plans and services of Gogo WiFi.
How to use T-Mobile Gogo WiFi?
You can use T-Mobile gogo Wifi in Alaska, Delta, and American Airlines by getting Magenta and Magenta MAX plans. Gogo offers WiFi and unlimited texting. Even Sprint customers can avail of this service by getting Sprint One and Sprint Max.
How to use Gogo WiFi in your plane?
When it reaches above 10,000 feet, you might get door-to-door WiFi on a few flights.
Above your seat, a WiFi indicator glows and you might get an announcement from the captain as well indicating you can start using the WiFi.
- Make sure you are active on the eligible plan.
- Put the phone on Airplane mode, it turns off WiFi as well so switch it On.
- Enable WiFi calling.
- Select the WiFi of the airline.
- If your device is android, it will automatically redirect you to the site wifi.gogoinflight.com where you need to log in.
- If you are using an Apple device you will have to go to wifi.gogoinflight.com and log in.
- Flights do give detailed information on how you can connect to the back seat pocket. Some airlines give URL which is unique that can be used for browsing.
- Choose T-Mobile and Sprint WiFi calling.
- It will ask you to enter your phone number-T-Mobile or Sprint.
- After entering the correct T-Mobile number you will be asked to enter a PIN.
- You will get a confirmation message on the screen that states your WiFi and texting has started.
- You are ready to enjoy surfing and texting on the flight.
What is a One-Time-PIN?
- To authenticate the Gogo WiFi you need to enter a one-time password to verify it is you.
- You will receive a text message on your T-Mobile or Sprint number that you have entered to log in.
- Just enter the OTP received via text message to verify and log in.
- Now you can start using the inflight WiFi service.
- That airline will also save the device information for easy login next time, but if you change your flight you will have to enter the OTP again for verification.
- Sometimes someone will use your number to use inflight Gogo WiFi hence you will receive an OTP on your number but no one will have access to your account as they will not have access to the OTP.
- Only the T-Mobile number associated device can be used to use the inflight WiFi benefits.
- Make sure the Airplane mode and WiFi calling is enabled for receiving the OTP.you might need to wait for around 2 minutes to receive the OTP.
Which airlines support Gogo Wifi:
- Alaska Airlines
- American Airlines
- Delta Airlines
- Air Canada
- The Gogo Wifi is offered on most flights but you can confirm if the Gogo WiFi is enabled by contacting the airlines before traveling.
What services are supported on Gogo WiFi?
Data services:
- Most of the plans like Magents and T-Mobile ONE plans offer you one hour of free WiFi and unlimited texting. Even Sprint customers with active Sprint ONE plans are eligible.
- Plans like Magenta Plus, PlusUp, and ONE plus offer unlimited WiFi and texting. Even Sprint customers with active Sprint MAX plans are eligible.
- You can log in to your T-Mobile account or contact the customer care service to upgrade to an eligible plan before traveling.
- This benefit is not available for most video streaming.
Text messaging and picture messaging services:
- With Gogo WiFi, you can send unlimited text and picture messages.
- These messages will be charged according to the rates on the ground according to your active plans.
- All messages are billed as if you are on a Wi-Fi network in a domestic location, regardless of where your flight takes you. It indicates that international roaming is free.
- If this service does not work even after connecting to WiFi, check if the WiFi calling option is enabled.
- You can also use Twitter with T-Mobile’s inflight WiFi service.
Visual Voicemail service:
- Just like you use visual voicemail service on your home network, you can use all the versions of visual voice mails by using gogo WiFi.
- Make sure to do the initial setup before the flight.
Over Top messaging service (OTT):
- All the third-party applications come under the category of Over the top (OTT) messaging.
- All the third-party applications like WhatsApp, Viber, Hangout iMessages can be sued to send and receive unlimited messages.
What services are not supported with Gogo WiFi?
- Voice services
- Most third-party applications that require a data connection
- Texting to shortcodes
- Emergency services
- Laptops and tablets
- Video streaming on YouTube or Netflix will not work, you might be able to stream small videos on a few social media apps.
How can you get Gogo support?
- T-Mobile does provide support for Gogo WiFi
- You will get support related to Pre-flight requirements to be fulfilled and airlines that are participating.
In-flight support
You can get support from the Gogo team in flight, you just need to click LIVE HELP in your internet browser and you will be connected to Gogo’s chat agent.
Other support options
- You have several ways to get support on the ground before and after the flight.
- You can contact T-Mobile for support by calling 1-877-350-0038
- You can visit https://custhelp.gogoinflight.com/
- You can drop an email with your concern on customercare@gogoair.com
Plans which support Gogo WiFi:
Magenta Plans:
This plan offers inflight Wifi for one hour and unlimited texting.
Magnets Max Plans:
This plan offers inflight unlimited WiFi and unlimited texting.
Things to consider before traveling to use Gogo Wifi:
- You have an active account on either T-Mobile or Sprint.
- Your device is up to date with all the compatible software.
- You have registered the e911 address.
- Try WiFi calling on your current SIM card to verify it’s compatible.
Below are other T-Mobile articles you may be interested in:
Does T-mobile offer unlimited data?
Does Ultramobile work with T-mobile phones?
Conclusion:
This article gave detailed information about using Gogo WiFi inflight. It also informed about the services you get with Gogo Wifi and the steps to follow before using the inflight WiFi service.
Frequently asked questions (FAQs): How to use T-Mobile Gogo WiFi?
How do I connect to my T-Mobile Gogo?
- Make sure you are active on the eligible plan.
- Put the phone on Airplane mode, it turns off WiFi as well so switch it On.
- Enable WiFi calling.
- Select the WiFi of the airline.
- If your device is android, it will automatically redirect you to the site wifi.gogoinflight.com where you need to log in.
- If you are using an Apple device you will have to go to wifi.gogoinflight.com and log in.
Can I use the internet on the flight?
Yes with Gogo WiFi, you can use the internet on flight, you will get 1 hour of free browsing, with premium plus you get unlimited browsing s well.
Which airlines still use Gogo?
Is Gogo free?
The magenta plan offers inflight Wifi for one hour and unlimited texting. Magenta Max Plans offers inflight unlimited WiFi and unlimited texting.
How many devices can use Gogo Inflight?
two devices can use Gogo inflight with the same T-Mobile account.
References:
How to get free inflight Wi-Fi, February 23, 2021, By Joseph Hostetler
How do I connect to my T Mobile Gogo?
Gogo® in-flight Wi-Fi and texting included.
T-Mobile Inflight Wi-Fi & Texting