This blog post gives you information about how you can change primary account holder on T-Mobile. It also explains the things one should keep in mind before making the switch and actions to be taken by the primary account holder and the potential account holder.

How to change primary account holder on T-Mobile?

You can change the primary account holder on T-Mobile by following these steps.

  • The current primary account holder needs to speak to the T-Mobile representative for the account verification.
  • Dial 611 and call the customer care service of T-Mobile
  • Give your full name, lines, complete address, and security number
  •  After credit approval, the primary account holder will be updated 

You need the current primary account holder’s permission to make the change. To change the primary account holder’s name you need to obtain a full agreement associated with the current account holder. The current primary account holder needs to speak to the T-Mobile representative for the account verification.

Dial 611 and call the customer care service of T-Mobile. The presence of a current primary account holder makes the process easier as you need to get the account verified. If the primary account holder is not with you the T-Mobile representative contacts the current primary account holder on a different line for verification.

Once everything is verified, you can update the account details. Give your full name, lines, complete address, and security number

T-Mobile credit checks the customers entering into a wireless contract. After credit approval, the primary account holder will be updated and the lines will be moved to the new primary account. the information of the primary account holder will take the first place.

You need to accept the terms and conditions of the wireless agreement contract and take responsibility for payment, early contract termination fees, and usage.

Points to remember for Current primary account holder:

  • The current primary account holder will not have access to My T-Mobile and My account usage after the ownership is transferred.
  • The account must be eligible for the ownership transfer, the dues must be clear. You might be able to transfer the EIP balance to the potential account holder if you are eligible.
  • You will be responsible for the account and all the associated charges if the new account holder does not contact T-Mobile after the transfer of ownership.

 Points to remember for potential Account Owner 

  • A deposit and credit check might be needed.
  • The new account owner must accept the service agreement.
  • You might need a new rate plan, depending on the account type and availability.
  • You can buy a new device or bring your own.
  • You will be able to register on My T-Mobile in a week.
  • Save your important voicemails before the transfer and your mailbox might get deleted.
  • After the ownership transfer, you will be responsible for the account and charges.
  • A new bill cycle and due date will be assigned.
  • You need to contact T-Mobile within 30 days of transfer to complete the process. The original primary account holder will have to contact me again if the request is not completed in a month.

Roles of Primary Account Holder

  • The primary account holder manages all the other lines associated with the account.
  • The primary account holder can set the permissions for the other lines.

The different profiles of Primary account holders are

  • Full Access: Eble to manage all lines on the account.
  • Standard Access: Eble to manage the basic account information and details for your line.
  • Restricted Access: Eble to check basic account information and a usage summary for their line.
  • No Access: No access to My T-Mobile.

Does T-Mobile support family setup?

Yes, T-Mobile supports family setup, it offers texts, unlimited talk, voicemails for some extra amount. The app also helps the guardian track the family members.

Can primary account holders control data or minutes used?

The primary account holder cannot read the contents of messages sent or received by children. But you can add family allowances to your T-mobile family plan. With the help of this, you can set the limit for the number of text messages and minutes allocated to each family member. So you will get control over the amount of data and minutes used by family members for the entire month.

Only the parents(primary account holders) have the authority to manage the allowances for all the lines. The children can only view the allowances but they don’t have the authority to change the allowances. 

In the family allowances option, a parent line can be designated in the control section of the account profile. Both the primary account holder and parent line can manage allowances for the remaining lines. 

For the current billing cycle, you will get information about the total number of messages sent and received by each family line. It also provides information related to the amount spent on downloads. It is also possible to fix the amount to be spent on downloads.

You can also manage the lines to allow your children to send or receive the messages only in the preset time slots. You can also block some numbers by specifying “some never allowed numbers.”

Parental control to manage family allowances

Using the T-mobile app family allowances can be managed.

  • Log in as a parent in the T-mobile app.
  • Select the option “profile”.
  • Click on “family controls”.
  • Click on the  “family allowances “ option and then select “manage”
  • To view, the current settings select a particular line.
  • Change the allowances for selected lines.
  • Click on the “save” option.

Can parents get the contents of text messages from T-mobile?

T mobile doesn’t store text message records for privacy purposes. You won’t get information about the body of the text. But you can get information about the phone number related to incoming and outgoing text messages as well as the time and date related to the text message. This information can be obtained from a previous T-Mobile billing statement. You can use the usage details to obtain this information. 

Can I control my child’s iphone from mine?

Yes, you can control a child’s iphone by using the following steps.

  • Go to the “settings”.
  • Click on “screen time”.
  • Select “content and privacy restrictions”.
  • Enter the password.
  • Click on “privacy” and choose the settings that you want to restrict.

What is T-mobile’s family mode app?

By using this app the parents can control children to access the internet. This app must be installed on the parent’s mobiles as well as on other family members’ phones. The following things can be managed.

  • Control the data used by pausing and resuming the internet access.
  • Filter out the web content.
  • Monitor the device usage.
  • Get the real-time location information of family members.

Conclusion:

This article helped you understand how you can change primary account holder on T-Mobile. It also explained the roles and responsibilities of the primary account holder and the things both the current primary account holder and potential account holder should consider before applying for ownership transfer.

Frequently asked questions (FAQs ): How to change primary account holder on T-Mobile

Who is the primary account holder of T-Mobile?

  • The primary account holder manages all the other lines associated with the account.
  • The primary account holder can set the permissions for the other lines.

How do I remove a line from T-Mobile?

You can remove a single line from your T-Mobile family plan easily, without affecting several of the other lines. The primary account holder can contact the customer care service by dialing 1800-T-Mobile or 18009378997 and asking them to cancel any line.

How do I remove Someone from the T-Mobile plan?

The Primary Account holder can call the T-Mobile customer care service to remove anyone from the T-Mobile plan. The requests are post-dated, but you can request immediate removal.

What is the family where app?

The app can be used on Android devices, other devices can follow My T-Mobile​ > My Account > Profile > Family Controls > FamilyWhere.

  •  The app helps you have parental control over your family members as the app notifies you if the family member visits a new place.
  • You get automatic scheduled location alerts via text or email.
  • After a month of free service, you need to pay $10 a month with your bill.
  • All the devices will receive notifications when they are added to this family device service, they will also receive regular notifications as a reminder of being part of the service.
  • Except for The Timex FamilyConnect smartwatch, other smartwatches are not compatible with the Family Where app.

Why should you cancel my line?

  • When you lose the device or it gets stolen.
  • You no more need that line
  • When you want to port to any other service provider with better plans.
  • When you want to opt-out of the family plan and use an individual line.

Does T-Mobile store the history of websites visited?

T-Mobile does not share the history of the websites you visited. It only gives you data you consumed and which application used how much data but not the content.

References:

How to Change a Primary Account Holder on T-Mobile

By MelissaL

https://www.techwalla.com/articles/how-to-change-a-primary-account-holder-on-t-mobile

How to Change a Primary Account Holder on TMobile

https://www.login-faq.com/change-primary-account-holder-t-mobile/

How to set up T-Mobile account permissions?

https://ccm.net/mobile/phones/1267-how-to-set-t-mobile-account-permissions/

Transfer account or line ownership

https://www.t-mobile.com/support/account/transfer-account-or-line-ownership

Set online permissions

https://www.t-mobile.com/support/account/set-online-permissions

What was missing from this post which could have made it better?

John has 22 years of experience in financial services. This spans across financial research, financial services (As a qualified mortgage broker and underwriter), financial trading and sales at global investment banks. While working as a publishing research analyst, he covered European bank credit and advised institutional clients on investment strategies at both JP Morgan and Societe Generale. John has passed all three levels of the CFA (Chartered Financial Analyst) programme.

John has 22 years of experience in financial services. This spans across financial research, financial services (As a qualified mortgage broker and underwriter), financial trading and sales at global investment banks. While working as a publishing research analyst, he covered European bank credit and advised institutional clients on investment strategies at both JP Morgan and Societe Generale. John has passed all three levels of the CFA (Chartered Financial Analyst) programme.