How to cancel a line on a T-Mobile family plan?
By
HuutiMoney
This blog post will help you cancel a line on the T-Mobile family plan. The post will give you all the modes and steps by using which you can cancel a single line on the T-Mobile family plan. But before canceling you have to keep in mind that some promotions and discounts might be affected once you remove the line from the plan.
How to cancel a line on a T-Mobile family plan?
To cancel a line on the T-Mobile family plan, the primary account holder can contact the customer care service and ask them to cancel any line from the family plan. You can remove a single line from your T-Mobile family plan easily, without affecting the other lines You just need to be prepared that some discounts which were part of the family plan might be affected once you cancel a line if the requirement of the minimum number of lines for a promotion doesn’t satisfy you.
Reasons to remove a line from T-Mobile family plan.
- When you lose the device or it gets stolen.
- You no more need that line
- When you want to port to any other service provider with better plans.
- When you want to opt-out of the family plan and use an individual line.
- To reduce the monthly payment expenses.
- If you are entering military service.
Steps to cancel a line on the T-Mobile Family plan
Contact the T-Mobile customer care service:
Dial 1800-T-Mobile or 18009378997 to talk to the T-Mobile representative. Normally, it takes hardly any seconds for them to receive it.
Ask the representative to cancel the line:
You need to tell the representative that you want to cancel the line on your family plan, you have to be specific with the number of lines you want to remove.
Account Verification:
Only the primary account holder will be able to cancel a line. When you request the T-Mobile representative to cancel a plan, you will be asked to verify the account.
Keep the following details handy.
- Your PIN
- Account number
- Last bill amount
- Outstanding balance if any
- End date of the billing cycle
Listen to the T-Mobile executive and understand what they have to offer:
Line any other company, they would try to convince you to keep the line by offering any discounts. If you feel the offer is good and beneficial to you keep the line. Otherwise, if you are firm about your decision and you know you are not going to need that line just apply for canceling the line.
Confirm the cancellation:
Make sure to confirm that you have successfully applied for the cancellation process because the cancellations are post-dated. Take all the details related to the process, it is always a good idea to ask for a reference number and employee number so that you can use them for future communication and assistance.
Pay the bill:
Now that you have confirmed cancellation, settle the bill. You can make the payment by the number of modes
- You can visit the T-Mobile store
- You can dial 1-877-453-1304
- You can visit t-mobile.com/guestpay to pay the bill by entering your account number when asked.
- You can also mail the amount to the following address
T-Mobile
P.O. Box 742596
Cincinnati, OH 45274-259
Points to remember while canceling a line:
- Any important data like voicemails should be viewed and saved as once you cancel the line you will not have access to it.
- The canceled line will lose access to T-Mobile.
- Some of your discounts might get affected.
- The cancellation takes some time as they are future dated.
- You can also tell the representative if you want to cancel the line immediately.
Suspend or restore a line on the T-Mobile family plan:
If you are not sure about canceling the line, T-Mobile also provides a provision for suspending and restoring it.
Guidelines to suspend an account:
- Only the primary account holders can choose to suspend a line
- You can keep the number and plan but, the services including voicemail, data, text message, and calls will be suspended.
- You will have to pay a minimum bill amount every month even if the line is suspended.
- You can suspend only one line at a time.
- You can resuspend a line only after a year has passed since its last suspension.
Modes to suspend a line :
T-Mobile app:
- Launch T-Mobile app
- Go to the home screen
- Tap on Account
- Choose the line you want to suspend
- Select “Suspend a line temporarily”
- Follow the prompts to suspend the line.
My T-Mobile:
- You can also log in to My T-Mobile to suspend the line.
- For small business/ Postpaid:
- Log in to My T-Mobile
- Go to the My line option and select your device name.
- If the type of your device is unknown, go to view Account.
- In the account overview page select lines and devices and choose the right line.
- Select Suspend a line temporarily.
- You will be asked to choose the start date and end date of suspension. Select the dates and continue
For Business with more than 21 lines
- Log in to My T-Mobile
- Go to Manage, select phones and devices, and choose lost or stolen devices.
- Follow the onscreen prompts to suspend a line.
Modes to Restore a line :
T-Mobile app:
- Launch T-Mobile app
- Go to the home screen
- Tap on Line suspended
- Click yes, reactivate
My T-Mobile:
- You can also log in to My T-Mobile to suspend the line.
- For small business/ Postpaid:
- Log in to My T-Mobile
- Go to the My line option and select your device name.
- If the type of your device is unknown, go to view Account.
- In the account overview page select lines and devices and choose the right line.
- Select Restore.
- You will be asked to choose the start date and end date of suspension. Select the dates and continue
For Businesses with more than 21 lines
- Log in to My T-Mobile
- Go to Manage, select phones and devices, and choose lost or stolen devices.
- Follow the onscreen prompts to restore a line.
Below are other T-Mobile articles you may be interested in:
Will T-mobile sim cards work on MetroPCS phones?
Can T-mobile iPhone work on MetroPCS?
Conclusion:
The blog post gives a clear idea about canceling a line on the T-Mobile family plan. The article explains to you how you can call the T-Mobile representative to cancel a line as there is no online mode of doing it. If you are not sure about canceling and you feel you might need the line later, you can consider suspending the line temporarily.
Frequently Asked Questions(FAQs): How to cancel a line on a T-Mobile family plan?
Can I get out of a T-Mobile family plan?
Yes, you can opt out of a family plan and have an individual line or you can cancel a line on the T-Mobile family plan. Only the primary account holder can cancel a line or cancel a service.
How do I remove Someone from the Family plan?
The Primary Account holder can call the T-Mobile customer care service to remove anyone from the Family plan. The requests are post-dated, but you can request immediate removal.
Why should I suspend my line?
If you know that you are not going to be using your device for some time you can suspend the line. You can also suspend a line if you lose your device or it gets stolen.
Why should I cancel my line?
- When you lose the device or it gets stolen.
- You no more need that line
- When you want to port to any other service provider with better plans.
- When you want to opt-out of the family plan and use an individual line.
What are the guidelines to suspend an account?
- Only the primary account holders can choose to suspend a line
- You can keep the number and plan but, the services including voicemail, data, text message, and calls will be suspended.
- You will have to pay a minimum bill amount every month even if the line is suspended.
- You can suspend only one line at a time.
- You can resuspend a line only after a year has passed since its last suspension.
How can you restore a line using T-Mobile’s app?
- Launch T-Mobile app
- Go to the home screen
- Tap on Line suspended
- Click yes, reactivate
References:
T-Mobile Family Cell Phone Plans, Kelsey Sheehy, Dec 23, 2021
How to cancel a Line on T-Mobile Family plan, Kevin Wood, December 2021
How to Cancel a T-Mobile Plan, By Keith Evans
T-Mobile support, Suspend or restore your line