In this brief blog, we are going to discuss how to cancel your Equifax account in the UK.

Most people sign up to Equifax to have a view of their credit scores and have no real intention of paying over £7 per month to view their credit scores so rightfully so they try and cancel their Equifax account but it seems to be much harder than necessary.

How do I cancel my Equifax account UK?

There are two ways to cancel your Equifax account in  the UK.

You can either cancel your Equifax account by:

Calling the Equifax customer support

Cancelling Equifax on your online dashboard.

We are going to discuss how both work:

Call the Equifax customer support:

Calling the Equifax customer support in order to cancel your Equifax account is probably the option you don’t want to do, it’s a whole lot more effort than simply logging into a dashboard and cancelling your equifax account.

If you haven’t been able to find the equifax cancel button on your device then this option will be your only option.

You can contact the Equifax customer support team on 0800 014 2955* or 0333 321 4043**. 

The Equifax support team  are available from 8am – 8pm daily (closed from 3pm on the 24th – 8am on the 27th December). 

Once you contact the equifax customer support team, you will need to verify yourself before they can cancel your equifax account. 

You will be asked some security questions over the phone and if you  pass security you will then be asked the purpose of your call. Explain to the customer service rep that you want to cancel your equifax account immediately and that you want an email verification sent confirming that your account has been cancelled.

You may also want to inquire if any further charges may be taken out of your credit card.

Equifax should then schedule your service to cancel at the end of the current subscription month. Once your Equifax service is cancelled you won’t be able to get any more alerts or log into your Equifax account.

You’ll still get access during the month that you’ve paid for, but no further charge will be made.

*Calls are free from UK landlines and UK mobiles.

**Calls from landlines and mobiles are normally included in bundled call packages, otherwise calls cost 15p per minute plus 23p set up fee from a BT landline. Other networks and mobiles may vary.

Cancelling Equifax on your online dashboard:

The easier way to cancel equifax is via your online dashboard.

To do this, you will simply need to log into your Equifax account  then select the My Accounts tab, then select the Product Management option on the left, then cancel your account.

Once your account is cancelled you will no longer receive any security alerts and you will no longer be able to view your Equifax credit score.

You’ll still get access during the month that you’ve paid for, but no further charge will be made.

Cancel by post

There is one final way to cancel your Equifax account but it isn’t very proven.

You can cancel your Equifax account by pst by writing to Equifax and stating that you want to cancel your account. You will need to provide identity documents as well as your account details. Be sure to send your letter via tracker mail so you know when they have received it.

Post your letter to:

Equifax

Customer Care Team

PO Box 10036

Leicester

LE3 4FS

You can also scan the same letter and send it via email to [email protected]

In this brief guide we discussed how to cancel your Equifax account in the UK. If you have any questions or comments please let us know.

If you need financial advice and you live in the UK then you could contact the Money Advice service over the phone or via chat for impartial advice.

You can also contact the debt charity “Step Change” if you are in debt and need help.


John has 22 years of experience in financial services. This spans across financial research, financial services (As a qualified mortgage broker and underwriter), financial trading and sales at global investment banks. While working as a publishing research analyst, he covered European bank credit and advised institutional clients on investment strategies at both JP Morgan and Societe Generale. John has passed all three levels of the CFA (Chartered Financial Analyst) programme.

John has 22 years of experience in financial services. This spans across financial research, financial services (As a qualified mortgage broker and underwriter), financial trading and sales at global investment banks. While working as a publishing research analyst, he covered European bank credit and advised institutional clients on investment strategies at both JP Morgan and Societe Generale. John has passed all three levels of the CFA (Chartered Financial Analyst) programme.