Can T-mobile track my lost iPhone?

This blog post tells you if T-Mobile can track your lost iPhone. It also gives detailed steps of locating and locking your device in case it is lost or stolen.

Can T-Mobile track my lost iPhone?

Yes, T-Mobile can track your iPhone if it’s lost. If you are using FamilyWhereyou can easily get the location of your iPhone. You can also locate your device by using the “Find My” app on your Apple device.

How to locate or lock iPhone?

  • On the Apple device launch the Find My app.
  • If you are using someone else’s device click on the Me tab and select Help a Friend
  • Sign in using your Apple ID credentials.
  • Select your device and select from the options shown.
  • Play Sound: Even if the device is on silent this option plays a loud sound on your apple device
  • Directions: Gives you the current location of your apple device.
  • Mark As Lost
    •  This locks your phone with a passcode and you need to unlock it once you recover the device.
    • Apple pay setup will also be disabled.
    • You will also receive a confirmation mail on your email id linked with your Apple ID.
  • Erase This Device
    • This option erases all the information from your device including the payment details.
    • You won’t be able to track your device once you erase it.
    • The activation lock will be turned off once you remove the device from your account.

How to locate or lock Android?

You can use the Find My device to locate your phone but the following conditions should satisfy.

  • The device must be on
  • The device must be signed in to Google Account.
  • Should be connected to internet either Wi-Fi or Mobile data
  • The location of the device must be turned on
  • Find my Device should be turned on.

Locate lock or erase:

  • You can visit and sign in
  • Select the appropriate device, if you have multiple devices linked to an account.
  •  Select from these options:
    • Play sound: Even if the device is on silent this option plays a loud sound for 5 minutes on your device
    • Secure device
      • You can sign out of the Gmail account and lock the device.
      • A phone number or message can be displayed on your lock screen remotely.
      • Even after locking the device, you will be able to locate it.
    • Erase device
      • This option erases all the information from your device.
      • You won’t be able to track your device once you erase it.

What is T-Mobile FamilyWhere?

The family locator apps help you to keep a watch on your family members, especially the kids. T-Mobile offers a free app called the FamilyWhere app to help you track the location of your family members. You can add up to 10 members of your family and keep track of their location. This app helps parents to keep a watch on their kids and monitor their visited places. Parents can be assured about their kid’s safety by subscribing to this service. This app sends the location of the family members to the primary account holder’s mobile via text messages. The location is approximate, depending on the nearest cell tower as the app works on T-Mobile’s 4G network.

How to locate a family member by using FamilyWhere?

  •  Launch My T-Mobile and log in
  • Tap My account
  • Tap on Profile
  • Tap on Family Controls.
  • Go to FamilyWhere
  • Select the name and mobile number you want to locate.

What’s Protection <360> 

  •  T-Mobile gives you a replacement for the lost and stolen device.
  • As T-Mobile has promised in-store repair and replacement in most cities, you can visit the store to get the device repaired or replaced. You can file a claim before visiting the expert at the store. This will save time and make sure the staff is ready with the equipment for repair.
  •  To file a claim, you can just Visit


●      Call Assurant at 1-866-866-6285

●      After filing the claim just schedule an appointment at T-Mobile device service stores near your place.

Things you need to be ready with before you apply for the claim:

  • All the details related to the device you are claiming for, like model serial number, damage related details as well, like what and when happened
  • Have the credit card and checking info ready, if the service fee is applicable.
  •  You also need your T-Mobile PIN, user ID, and password as you will have to enter information related to the claimant and primary account holder.
  • If your claim is approved, you will have to give your shipping address for the shipment of your replacement device.

What to do if your phone is lost?

  • Immediately call T-Mobile at 18009378997 and ask them to lock your device.
  • Call +15059983793 if you are roaming internationally.
  • From your desktop sign in to My T-Mobile and Report the device as lost or stolen, if you have more than one lines choose the appropriate device name.
  • You can also ask for help if needed by messaging T-Mobile after logging in.
  • You can report the device lost or stolen device by visiting the T-Mobile store or message them on social media platforms like Facebook or Twitter.
  • If you have a device protection claim for device replacement.

Does T-Mobile replace lost phones?

Yes, T-Mobile replaces stolen phones if you are a Device protection customer. Depending on the type of protection service, your stolen or lost device will be replaced, once the claim is approved. T-Mobile also repairs and replaces the damaged device as well if you are a Device protection customer like Protection <360>. You will get your stolen or lost device replaced even if the warrant by the manufacturer has expired. T-Mobile has recently made an announcement that now it will have an in-store repair facility for its users. The services will be provided by certified experts from the industry.

Below are other T-Mobile articles you may be interested in:

What happens when you go over your data limit T-mobile?

Can T-mobile track my lost iPhone?

Are T-Mobile and metro the same?


This article explains how T-Mobile helps you locate your lost device. It gives all the ways with steps of tracking your lost device. It also explains how the FamilyWhere app helps you locate your device.

Frequently asked questions (FAQs): Can T-Mobile track my lost iPhone?

What happens when a T-Mobile phone is reported stolen?

T-Mobile locks your phone so that no one misuses your device It reports IMEI (International Mobile Equipment Identity) and tries to locate your device.

Does T-Mobile cover “lost phones”, if you have insurance?

Depending on the device protection plan you have, your device will be eligible for lost phone cover.

How can I track my iPhone with IMEI?

You cannot track your iPhone with IMEI, instead, you can use the “Find My” app on any of your Apple devices and try to locate the iPhone entering the required credentials.

What all services are included in T-Mobile’s basic device protection?

The basic T-Mobile Device protection plan offers accidental damage, liquid damage crack screen, lost device, and stolen device.

How do I add a family member to FamilyWhere T-Mobile?

  • Go to My T-Mobile and log into your account.
  • Tap on your name button.
  • Go to Profile > Family Controls > FamilyWhere > Settings.
  • Tap on the Add Family Member button.
  • Choose the phone numbers of the Family member.
  • Now you can enter the name and upload a photo and click on add.


How to find your iPhone even if it’s turned off: The fastest way to do it, Jason Cipriani, Lisa Eadicicco Oct. 31, 2021, 4:00 a.m. PT

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How to Track a Stolen T-Mobile Phone Using the Internet, By Amanda Knaebel, Updated August 29, 2017